![\"L\u00e3nh](\"https:\/\/1office.vn\/wp-content\/uploads\/2025\/08\/Nhan-vien-khong-phuc-vi-lanh-dao-kem-thi-doanh-nghiep-can-lam-gi-1.jpg\")
2. Nguy\u00ean nh\u00e2n khi\u1ebfn nh\u00e2n vi\u00ean kh\u00f4ng ph\u1ee5c l\u00e3nh \u0111\u1ea1o k\u00e9m<\/h2>\n
Trong b\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c n\u00e0o, ni\u1ec1m tin c\u1ee7a nh\u00e2n vi\u00ean \u0111\u1ed1i v\u1edbi l\u00e3nh \u0111\u1ea1o d\u1ef1a tr\u00ean hai y\u1ebfu t\u1ed1: n\u0103ng l\u1ef1c chuy\u00ean m\u00f4n v\u00e0 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd con ng\u01b0\u1eddi. Khi l\u00e3nh \u0111\u1ea1o thi\u1ebfu m\u1ed9t trong hai, ho\u1eb7c c\u1ea3 hai, s\u1ef1 t\u00f4n tr\u1ecdng t\u1eeb nh\u00e2n vi\u00ean s\u1ebd suy gi\u1ea3m nhanh ch\u00f3ng. \u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n, ch\u00fang ta c\u00f3 th\u1ec3 ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n c\u1ee5 th\u1ec3 \u0111\u1ebfn t\u1eeb hai kh\u00eda c\u1ea1nh: l\u00e3nh \u0111\u1ea1o k\u00e9m chuy\u00ean m\u00f4n v\u00e0 l\u00e3nh \u0111\u1ea1o k\u00e9m k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd.<\/p>\n
2.1. Nguy\u00ean nh\u00e2n do l\u00e3nh \u0111\u1ea1o k\u00e9m chuy\u00ean m\u00f4n<\/h3>\n
N\u1ebfu l\u00e3nh \u0111\u1ea1o k\u00e9m chuy\u00ean m\u00f4n, nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y c\u1ea5p tr\u00ean \u201ckh\u00f4ng \u0111\u1ee7 t\u1ea7m\u201d \u0111\u1ec3 d\u1eabn d\u1eaft. Nh\u1eefng quy\u1ebft \u0111\u1ecbnh thi\u1ebfu c\u01a1 s\u1edf, ch\u1ec9 \u0111\u1ea1o sai ho\u1eb7c kh\u00f4ng h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c v\u1ec1 chuy\u00ean m\u00f4n khi\u1ebfn h\u1ecd m\u1ea5t ni\u1ec1m tin.<\/p>\n
Nguy\u00ean nh\u00e2n do l\u00e3nh \u0111\u1ea1o k\u00e9m chuy\u00ean m\u00f4n:<\/p>\n
- \n
- Thi\u1ebfu ki\u1ebfn th\u1ee9c n\u1ec1n t\u1ea3ng trong l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd: <\/strong>Khi l\u00e3nh \u0111\u1ea1o kh\u00f4ng n\u1eafm v\u1eefng chuy\u00ean m\u00f4n, c\u00e1c quy\u1ebft \u0111\u1ecbnh d\u1ec5 sai l\u1ec7ch, thi\u1ebfu t\u00ednh th\u1ef1c ti\u1ec5n. Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp s\u1ebd nhanh ch\u00f3ng nh\u1eadn ra v\u00e0 m\u1ea5t ni\u1ec1m tin v\u00e0o c\u1ea5p tr\u00ean.<\/li>\n
- Kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3 khi c\u00f3 v\u1ea5n \u0111\u1ec1 chuy\u00ean m\u00f4n: <\/strong>Nh\u00e2n vi\u00ean mong l\u00e3nh \u0111\u1ea1o l\u00e0 ng\u01b0\u1eddi c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft ho\u1eb7c \u0111\u1ecbnh h\u01b0\u1edbng khi g\u1eb7p kh\u00f3 kh\u0103n k\u1ef9 thu\u1eadt. N\u1ebfu l\u00e3nh \u0111\u1ea1o l\u00fang t\u00fang, kh\u00f4ng \u0111\u01b0a ra \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p, s\u1ef1 \u201ckh\u00f4ng ph\u1ee5c\u201d s\u1ebd c\u00e0ng r\u00f5 r\u1ec7t.<\/li>\n
- Ra quy\u1ebft \u0111\u1ecbnh thi\u1ebfu c\u01a1 s\u1edf chuy\u00ean m\u00f4n: <\/strong>Khi l\u00e3nh \u0111\u1ea1o \u0111\u01b0a ra ch\u1ec9 \u0111\u1ea1o d\u1ef1a tr\u00ean c\u1ea3m t\u00ednh, b\u1ecf qua d\u1eef li\u1ec7u v\u00e0 kinh nghi\u1ec7m th\u1ef1c ti\u1ec5n, nh\u00e2n vi\u00ean s\u1ebd coi \u0111\u00f3 l\u00e0 \u201cm\u1ec7nh l\u1ec7nh sai\u201d v\u00e0 ph\u1ea3n \u1ee9ng ti\u00eau c\u1ef1c.<\/li>\n
- Kh\u00f4ng theo k\u1ecbp s\u1ef1 thay \u0111\u1ed5i c\u1ee7a ng\u00e0nh: <\/strong>M\u1ed9t l\u00e3nh \u0111\u1ea1o ch\u1eadm c\u1eadp nh\u1eadt xu h\u01b0\u1edbng m\u1edbi, c\u00f4ng ngh\u1ec7 m\u1edbi s\u1ebd khi\u1ebfn \u0111\u1ed9i ng\u0169 c\u1ea3m th\u1ea5y b\u1ecb k\u00ecm h\u00e3m. Nh\u00e2n vi\u00ean gi\u1ecfi d\u1ec5 ngh\u0129 r\u1eb1ng c\u1ea5p tr\u00ean \u0111ang \u201ct\u1ee5t h\u1eadu\u201d v\u00e0 kh\u00f4ng \u0111\u00e1ng \u0111\u1ec3 \u0111i theo.<\/li>\n
- Ph\u1ee5 thu\u1ed9c qu\u00e1 nhi\u1ec1u v\u00e0o nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi: <\/strong>N\u1ebfu l\u00e3nh \u0111\u1ea1o th\u01b0\u1eddng xuy\u00ean giao ph\u00f3 ho\u00e0n to\u00e0n c\u00e1c quy\u1ebft \u0111\u1ecbnh chuy\u00ean m\u00f4n cho nh\u00e2n vi\u00ean, t\u1eadp th\u1ec3 s\u1ebd nh\u00ecn th\u1ea5y s\u1ef1 thi\u1ebfu n\u0103ng l\u1ef1c. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn vi\u1ec7c nh\u00e2n vi\u00ean xem l\u00e3nh \u0111\u1ea1o nh\u01b0 \u201cch\u1ee9c danh r\u1ed7ng\u201d.<\/li>\n<\/ul>\n
Theo Gallup Workplace Report 2022, 50% nh\u00e2n vi\u00ean cho bi\u1ebft h\u1ecd r\u1eddi c\u00f4ng ty ch\u1ee7 y\u1ebfu v\u00ec \u201cs\u1ebfp tr\u1ef1c ti\u1ebfp kh\u00f4ng \u0111\u1ee7 chuy\u00ean m\u00f4n \u0111\u1ec3 d\u1eabn d\u1eaft c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3\u201d.<\/p>\n
![\"Vi\u1ec7c](\"https:\/\/1office.vn\/wp-content\/uploads\/2025\/08\/Nhan-vien-khong-phuc-vi-lanh-dao-kem-thi-doanh-nghiep-can-lam-gi-2.jpg\")
Vi\u1ec7c l\u00e3nh \u0111\u1ea1o k\u00e9m chuy\u00ean m\u00f4n s\u1ebd kh\u00f4ng d\u1eabn d\u1eaft \u0111\u01b0\u1ee3c \u0111\u1ed9i nh\u00f3m v\u00e0 ph\u1ee5 thu\u1ed9c ho\u00e0n to\u00e0n v\u00e0o nh\u00e2n vi\u00ean<\/figcaption><\/figure>\n 2.2. Nguy\u00ean nh\u00e2n do l\u00e3nh \u0111\u1ea1o qu\u1ea3n l\u00fd k\u00e9m<\/h3>\n
N\u1ebfu l\u00e3nh \u0111\u1ea1o k\u00e9m k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd, b\u1ea7u kh\u00f4ng kh\u00ed l\u00e0m vi\u1ec7c s\u1ebd thi\u1ebfu c\u00f4ng b\u1eb1ng, thi\u1ebfu minh b\u1ea1ch v\u00e0 thi\u1ebfu \u0111\u1ed9ng l\u1ef1c. Nh\u00e2n vi\u00ean khi \u0111\u00f3 kh\u00f4ng c\u00f2n th\u1ea5y m\u00ecnh \u0111\u01b0\u1ee3c l\u1eafng nghe hay \u0111\u01b0\u1ee3c \u0111\u1ecbnh h\u01b0\u1edbng, t\u1eeb \u0111\u00f3 d\u1eabn \u0111\u1ebfn t\u00e2m l\u00fd \u201ckh\u00f4ng ph\u1ee5c\u201d.<\/p>\n
Nguy\u00ean nh\u00e2n do l\u00e3nh \u0111\u1ea1o k\u00e9m k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd:<\/p>\n
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- Truy\u1ec1n \u0111\u1ea1t k\u00e9m, m\u1ee5c ti\u00eau kh\u00f4ng r\u00f5 r\u00e0ng:<\/strong> L\u00e3nh \u0111\u1ea1o kh\u00f4ng th\u1ec3 giao ti\u1ebfp m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 khi\u1ebfn nh\u00e2n vi\u00ean hoang mang, kh\u00f4ng bi\u1ebft \u01b0u ti\u00ean c\u00f4ng vi\u1ec7c. Theo b\u00e1o c\u00e1o HBR 2020, 57% nh\u00e2n vi\u00ean n\u00f3i r\u1eb1ng \u201cthi\u1ebfu \u0111\u1ecbnh h\u01b0\u1edbng r\u00f5 r\u00e0ng t\u1eeb qu\u1ea3n l\u00fd\u201d l\u00e0 l\u00fd do h\u1ecd m\u1ea5t \u0111\u1ed9ng l\u1ef1c.<\/li>\n
- Ph\u00e2n b\u1ed5 c\u00f4ng vi\u1ec7c kh\u00f4ng c\u00f4ng b\u1eb1ng:<\/strong> Ng\u01b0\u1eddi th\u00ec b\u1ecb giao qu\u00e1 nhi\u1ec1u, ng\u01b0\u1eddi th\u00ec g\u1ea7n nh\u01b0 \u201cng\u1ed3i ch\u01a1i x\u01a1i n\u01b0\u1edbc\u201d. C\u00e1ch chia vi\u1ec7c thi\u1ebfu h\u1ee3p l\u00fd khi\u1ebfn nh\u00e2n vi\u00ean cho r\u1eb1ng l\u00e3nh \u0111\u1ea1o kh\u00f4ng \u0111\u1ee7 kh\u1ea3 n\u0103ng \u0111i\u1ec1u h\u00e0nh.<\/li>\n
- Thi\u1ebfu k\u1ef9 n\u0103ng l\u1eafng nghe v\u00e0 ph\u1ea3n h\u1ed3i:<\/strong> L\u00e3nh \u0111\u1ea1o kh\u00f4ng quan t\u00e2m \u0111\u1ebfn \u00fd ki\u1ebfn nh\u00e2n vi\u00ean, ho\u1eb7c ch\u1ec9 tr\u00edch m\u00e0 kh\u00f4ng \u0111\u01b0a ra h\u01b0\u1edbng c\u1ea3i thi\u1ec7n. \u0110i\u1ec1u n\u00e0y khi\u1ebfn nh\u00e2n vi\u00ean th\u1ea5y m\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng.<\/li>\n
- Qu\u1ea3n l\u00fd b\u1eb1ng c\u1ea3m t\u00ednh:<\/strong> Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean quan h\u1ec7 c\u00e1 nh\u00e2n, thi\u00ean v\u1ecb m\u1ed9t s\u1ed1 ng\u01b0\u1eddi. H\u1ec7 qu\u1ea3 l\u00e0 nh\u00e2n vi\u00ean kh\u00e1c c\u1ea3m th\u1ea5y b\u1ea5t c\u00f4ng, d\u1ea7n h\u00ecnh th\u00e0nh t\u00e2m l\u00fd ch\u1ed1ng \u0111\u1ed1i.<\/li>\n
- Kh\u00f4ng bi\u1ebft t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho \u0111\u1ed9i ng\u0169:<\/strong> M\u1ed9t l\u00e3nh \u0111\u1ea1o gi\u1ecfi ph\u1ea3i khuy\u1ebfn kh\u00edch, kh\u01a1i g\u1ee3i tinh th\u1ea7n l\u00e0m vi\u1ec7c. N\u1ebfu thi\u1ebfu k\u1ef9 n\u0103ng n\u00e0y, nh\u00e2n vi\u00ean s\u1ebd c\u1ea3m th\u1ea5y n\u1eb7ng n\u1ec1, l\u00e0m vi\u1ec7c c\u1ea7m ch\u1eebng v\u00e0 d\u1ea7n \u201ckh\u00f4ng ph\u1ee5c\u201d l\u00e3nh \u0111\u1ea1o.<\/li>\n<\/ul>\n
Theo nghi\u00ean c\u1ee9u c\u1ee7a Gallup 2023, 70% s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean ph\u1ee5 thu\u1ed9c v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng qu\u1ea3n l\u00fd tr\u1ef1c ti\u1ebfp. N\u1ebfu l\u00e3nh \u0111\u1ea1o k\u00e9m k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd con ng\u01b0\u1eddi, t\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c c\u00f3 th\u1ec3 t\u0103ng g\u1ea5p \u0111\u00f4i.<\/p>\n
![\"L\u00e0m](\"https:\/\/1office.vn\/wp-content\/uploads\/2025\/08\/Nhan-vien-khong-phuc-vi-lanh-dao-kem-thi-doanh-nghiep-can-lam-gi-3.jpg\")
L\u00e0m l\u00e3nh \u0111\u1ea1o m\u00e0 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd k\u00e9m th\u00ec vi\u1ec7c nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 b\u1ea5t m\u00e3n t\u1eeb nh\u00e2n vi\u00ean l\u00e0 \u0111i\u1ec1u \u0111\u01b0\u01a1ng nhi\u00ean<\/figcaption><\/figure>\n 3. H\u1ec7 qu\u1ea3 khi t\u00ecnh tr\u1ea1ng n\u00e0y k\u00e9o d\u00e0i<\/h2>\n
N\u1ebfu t\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean kh\u00f4ng ph\u1ee5c l\u00e3nh \u0111\u1ea1o k\u00e9m kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft d\u1ee9t \u0111i\u1ec3m, doanh nghi\u1ec7p s\u1ebd ph\u1ea3i \u0111\u1ed1i di\u1ec7n v\u1edbi nhi\u1ec1u h\u1eadu qu\u1ea3 nghi\u00eam tr\u1ecdng. Ban \u0111\u1ea7u, tinh th\u1ea7n l\u00e0m vi\u1ec7c \u0111i xu\u1ed1ng, nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c c\u1ea7m ch\u1eebng, ch\u1ec9 ho\u00e0n th\u00e0nh \u1edf m\u1ee9c t\u1ed1i thi\u1ec3u thay v\u00ec n\u1ed7 l\u1ef1c h\u1ebft m\u00ecnh.<\/p>\n
Khi l\u00e3nh \u0111\u1ea1o k\u00e9m chuy\u00ean m\u00f4n, c\u00e1c quy\u1ebft \u0111\u1ecbnh sai l\u1ec7ch l\u1eb7p \u0111i l\u1eb7p l\u1ea1i khi\u1ebfn d\u1ef1 \u00e1n tr\u00ec tr\u1ec7, ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c s\u1ee5t gi\u1ea3m, kh\u00e1ch h\u00e0ng m\u1ea5t ni\u1ec1m tin. V\u1ec1 l\u00e2u d\u00e0i, doanh nghi\u1ec7p c\u00f3 th\u1ec3 m\u1ea5t l\u1ee3i th\u1ebf c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n
Khi l\u00e3nh \u0111\u1ea1o k\u00e9m k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd, m\u00f4i tr\u01b0\u1eddng n\u1ed9i b\u1ed9 d\u1ec5 r\u01a1i v\u00e0o t\u00ecnh tr\u1ea1ng b\u00e8 ph\u00e1i, m\u00e2u thu\u1eabn c\u00e1 nh\u00e2n v\u00e0 s\u1ef1 thi\u1ebfu minh b\u1ea1ch. \u0110i\u1ec1u n\u00e0y l\u00e0m gi\u1ea3m m\u1ea1nh s\u1ef1 g\u1eafn k\u1ebft, khi\u1ebfn nh\u00e2n vi\u00ean gi\u1ecfi ch\u1ecdn c\u00e1ch r\u1eddi b\u1ecf thay v\u00ec ti\u1ebfp t\u1ee5c l\u00e0m vi\u1ec7c d\u01b0\u1edbi m\u1ed9t h\u1ec7 th\u1ed1ng y\u1ebfu k\u00e9m.<\/p>\n
Theo kh\u1ea3o s\u00e1t Gallup 2022, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 l\u00e3nh \u0111\u1ea1o k\u00e9m k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd ghi nh\u1eadn t\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c cao h\u01a1n 48% so v\u1edbi doanh nghi\u1ec7p c\u00f3 qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u \u0111\u00f3 cho th\u1ea5y n\u1ebfu t\u00ecnh tr\u1ea1ng \u201ckh\u00f4ng ph\u1ee5c\u201d k\u00e9o d\u00e0i, chi ph\u00ed cho tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o v\u00e0 m\u1ea5t m\u00e1t c\u01a1 h\u1ed9i kinh doanh s\u1ebd tr\u1edf th\u00e0nh g\u00e1nh n\u1eb7ng l\u1edbn cho c\u00f4ng ty.<\/p>\n
M\u1ed9t trong nh\u1eefng v\u00ed d\u1ee5 n\u1ed5i ti\u1ebfng v\u1ec1 h\u1eadu qu\u1ea3 c\u1ee7a l\u00e3nh \u0111\u1ea1o y\u1ebfu k\u00e9m l\u00e0 Uber d\u01b0\u1edbi th\u1eddi CEO Travis Kalanick. C\u00f4ng ty t\u0103ng tr\u01b0\u1edfng b\u00f9ng n\u1ed5 nh\u01b0ng l\u1ea1i \u0111\u1ec3 t\u1ed3n t\u1ea1i m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c b\u1ecb xem l\u00e0 \u201ctoxic\u201d, khi\u1ebfn nh\u00e2n vi\u00ean d\u1ea7n m\u1ea5t ni\u1ec1m tin v\u00e0o \u0111\u1ed9i ng\u0169 l\u00e3nh \u0111\u1ea1o. Chi ti\u1ebft nh\u01b0 sau:<\/p>\n
- \n
- N\u0103m 2017, k\u1ef9 s\u01b0 Susan Fowler \u0111\u00e3 c\u00f4ng khai t\u1ed1 c\u00e1o vi\u1ec7c b\u1ecb qu\u1ea5y r\u1ed1i t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c v\u00e0 s\u1ef1 th\u1edd \u01a1 t\u1eeb ph\u00eda qu\u1ea3n l\u00fd khi c\u00f4 b\u00e1o c\u00e1o s\u1ef1 vi\u1ec7c. Ph\u1ea3n \u1ee9ng c\u1ee7a l\u00e3nh \u0111\u1ea1o c\u1ea5p cao ch\u1ec9 l\u00e0 n\u00e9 tr\u00e1nh v\u00e0 im l\u1eb7ng, khi\u1ebfn nhi\u1ec1u nh\u00e2n vi\u00ean kh\u00e1c c\u0169ng l\u00ean ti\u1ebfng v\u1ec1 t\u00ecnh tr\u1ea1ng v\u0103n h\u00f3a \u0111\u1ed9c h\u1ea1i trong c\u00f4ng ty.<\/li>\n
- Sau khi ti\u1ebfn h\u00e0nh \u0111i\u1ec1u tra n\u1ed9i b\u1ed9, Uber bu\u1ed9c ph\u1ea3i sa th\u1ea3i h\u01a1n 20 nh\u00e2n vi\u00ean li\u00ean quan \u0111\u1ebfn c\u00e1c h\u00e0nh vi vi ph\u1ea1m. V\u1ee5 vi\u1ec7c kh\u00f4ng ch\u1ec9 ph\u01a1i b\u00e0y s\u1ef1 thi\u1ebfu tr\u00e1ch nhi\u1ec7m c\u1ee7a ban l\u00e3nh \u0111\u1ea1o m\u00e0 c\u00f2n cho th\u1ea5y c\u00e1ch qu\u1ea3n tr\u1ecb k\u00e9m c\u00f3 th\u1ec3 tr\u1ef1c ti\u1ebfp l\u00e0m nh\u00e2n vi\u00ean \u201ckh\u00f4ng ph\u1ee5c\u201d v\u00e0 ch\u1ed1ng l\u1ea1i c\u00f4ng ty.<\/li>\n
- \u0110\u1ec9nh \u0111i\u1ec3m l\u00e0 CEO Travis Kalanick ph\u1ea3i t\u1eeb ch\u1ee9c d\u01b0\u1edbi \u00e1p l\u1ef1c t\u1eeb c\u1ea3 nh\u00e2n vi\u00ean v\u00e0 nh\u00e0 \u0111\u1ea7u t\u01b0. Uber b\u1ecb t\u1ed5n h\u1ea1i n\u1eb7ng n\u1ec1 v\u1ec1 uy t\u00edn, v\u0103n h\u00f3a c\u00f4ng s\u1edf v\u00e0 m\u1ea5t m\u1ed9t l\u01b0\u1ee3ng l\u1edbn nh\u00e2n s\u1ef1 gi\u1ecfi trong giai \u0111o\u1ea1n kh\u1ee7ng ho\u1ea3ng. C\u00e1c b\u1ea1n c\u00f3 th\u1ec3 th\u1ea3m kh\u1ea3o chi ti\u1ebft t\u1ea1i b\u00e0i vi\u1ebft n\u00e0y: A Perfect Storm at Uber<\/a><\/li>\n<\/ul>\n
![\"Vi\u1ec7c](\"https:\/\/1office.vn\/wp-content\/uploads\/2025\/08\/Nhan-vien-khong-phuc-vi-lanh-dao-kem-thi-doanh-nghiep-can-lam-gi-4.jpg\")
Vi\u1ec7c nh\u00e2n vi\u00ean c\u00f3 n\u0103ng l\u1ef1c b\u1ea5t m\u00e3n v\u1ec1 s\u1ebfp y\u1ebfu k\u00e9m k\u00e9o d\u00e0i s\u1ebd g\u00e2y t\u1ed5n h\u1ea1i cho c\u1ea3 doanh nghi\u1ec7p l\u1eabn ng\u01b0\u1eddi s\u1ebfp v\u00e0 \u0111\u1ed9i nh\u00f3m nh\u00e2n vi\u00ean \u0111\u00f3<\/figcaption><\/figure>\n 4. C\u00e1c d\u1ea5u hi\u1ec7u nh\u1eadn bi\u1ebft c\u00f4ng ty \u0111ang c\u00f3 t\u00ecnh tr\u1ea1ng n\u00e0y<\/h2>\n
T\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean kh\u00f4ng ph\u1ee5c l\u00e3nh \u0111\u1ea1o k\u00e9m th\u01b0\u1eddng kh\u00f4ng b\u00f9ng n\u1ed5 ngay l\u1eadp t\u1ee9c, m\u00e0 t\u00edch t\u1ee5 d\u1ea7n qua nh\u1eefng bi\u1ec3u hi\u1ec7n nh\u1ecf trong v\u0103n h\u00f3a l\u00e0m vi\u1ec7c v\u00e0 hi\u1ec7u su\u1ea5t chung. N\u1ebfu kh\u00f4ng \u0111\u1ec3 \u00fd, doanh nghi\u1ec7p d\u1ec5 b\u1ecf qua cho \u0111\u1ebfn khi xung \u0111\u1ed9t tr\u1edf n\u00ean nghi\u00eam tr\u1ecdng ho\u1eb7c t\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c t\u0103ng cao.<\/p>\n
\u0110\u1ec3 ph\u00e1t hi\u1ec7n s\u1edbm, nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 quan s\u00e1t m\u1ed9t s\u1ed1 d\u1ea5u hi\u1ec7u \u0111\u1eb7c tr\u01b0ng trong th\u00e1i \u0111\u1ed9, hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 b\u1ea7u kh\u00f4ng kh\u00ed n\u1ed9i b\u1ed9. Nh\u1eefng d\u1ea5u hi\u1ec7u n\u00e0y s\u1ebd kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o vi\u1ec7c l\u00e3nh \u0111\u1ea1o y\u1ebfu v\u1ec1 chuy\u00ean m\u00f4n hay y\u1ebfu v\u1ec1 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd, nh\u01b0ng \u0111\u1ec1u c\u00f3 \u0111i\u1ec3m chung l\u00e0 ph\u1ea3n \u00e1nh s\u1ef1 m\u1ea5t ni\u1ec1m tin c\u1ee7a nh\u00e2n vi\u00ean \u0111\u1ed1i v\u1edbi c\u1ea5p tr\u00ean.<\/p>\n
D\u1ea5u hi\u1ec7u khi l\u00e3nh \u0111\u1ea1o k\u00e9m chuy\u00ean m\u00f4n:<\/p>\n
- \n
- Nh\u00e2n vi\u00ean th\u01b0\u1eddng xuy\u00ean ph\u1ea3n bi\u1ec7n quy\u1ebft \u0111\u1ecbnh:<\/strong> Khi l\u00e3nh \u0111\u1ea1o \u0111\u01b0a ra ch\u1ec9 \u0111\u1ea1o nh\u01b0ng thi\u1ebfu c\u01a1 s\u1edf chuy\u00ean m\u00f4n, nh\u00e2n vi\u00ean d\u1ec5 ph\u1ea3n \u1ee9ng, tranh lu\u1eadn gay g\u1eaft ho\u1eb7c \u00e2m th\u1ea7m l\u00e0m theo c\u00e1ch ri\u00eang. \u0110\u00e2y l\u00e0 d\u1ea5u hi\u1ec7u r\u00f5 r\u00e0ng cho th\u1ea5y h\u1ecd kh\u00f4ng c\u00f2n tin v\u00e0o n\u0103ng l\u1ef1c ch\u1ec9 \u0111\u1ea1o.<\/li>\n
- Thi\u1ebfu s\u1ef1 tham kh\u1ea3o \u00fd ki\u1ebfn l\u00e3nh \u0111\u1ea1o trong v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt:<\/strong> Nh\u00e2n vi\u00ean b\u1ecf qua l\u00e3nh \u0111\u1ea1o, tr\u1ef1c ti\u1ebfp t\u00ecm \u0111\u1ed3ng nghi\u1ec7p ho\u1eb7c ngu\u1ed3n ngo\u00e0i \u0111\u1ec3 gi\u1ea3i quy\u1ebft kh\u00f3 kh\u0103n. \u0110i\u1ec1u n\u00e0y ph\u1ea3n \u00e1nh r\u1eb1ng h\u1ecd kh\u00f4ng coi l\u00e3nh \u0111\u1ea1o l\u00e0 ng\u01b0\u1eddi \u0111\u1ee7 n\u0103ng l\u1ef1c \u0111\u1ec3 h\u1ed7 tr\u1ee3.<\/li>\n
- Tinh th\u1ea7n l\u00e0m vi\u1ec7c gi\u1ea3m s\u00fat khi nh\u1eadn ch\u1ec9 \u0111\u1ea1o:<\/strong> N\u1ebfu nh\u00e2n vi\u00ean c\u00f3 th\u00e1i \u0111\u1ed9 ch\u00e1n n\u1ea3n, mi\u1ec5n c\u01b0\u1ee1ng ho\u1eb7c l\u00e0m qua loa khi nh\u1eadn ch\u1ec9 \u0111\u1ea1o, r\u1ea5t c\u00f3 th\u1ec3 h\u1ecd c\u1ea3m th\u1ea5y c\u1ea5p tr\u00ean thi\u1ebfu ki\u1ebfn th\u1ee9c \u0111\u1ec3 d\u1eabn d\u1eaft, n\u00ean m\u1ec7nh l\u1ec7nh kh\u00f4ng c\u00f2n tr\u1ecdng l\u01b0\u1ee3ng.<\/li>\n
- Nh\u00e2n vi\u00ean gi\u1ecfi r\u1eddi b\u1ecf nh\u00f3m:<\/strong> Ng\u01b0\u1eddi t\u00e0i th\u01b0\u1eddng kh\u00f3 ch\u1ea5p nh\u1eadn l\u00e0m vi\u1ec7c d\u01b0\u1edbi l\u00e3nh \u0111\u1ea1o y\u1ebfu k\u00e9m. T\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c t\u0103ng cao \u1edf nh\u00f3m nh\u00e2n s\u1ef1 ch\u1ee7 ch\u1ed1t l\u00e0 d\u1ea5u hi\u1ec7u doanh nghi\u1ec7p c\u1ea7n \u0111\u1eb7c bi\u1ec7t l\u01b0u \u00fd.<\/li>\n<\/ul>\n
D\u1ea5u hi\u1ec7u khi l\u00e3nh \u0111\u1ea1o k\u00e9m k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd:<\/p>\n
- \n
- Giao vi\u1ec7c thi\u1ebfu r\u00f5 r\u00e0ng, m\u1ee5c ti\u00eau m\u01a1 h\u1ed3:<\/strong> Nh\u00e2n vi\u00ean nh\u1eadn nhi\u1ec7m v\u1ee5 nh\u01b0ng kh\u00f4ng hi\u1ec3u r\u00f5 k\u1ef3 v\u1ecdng, d\u1eabn t\u1edbi vi\u1ec7c ph\u1ea3i \u0111o\u00e1n ho\u1eb7c l\u00e0m sai h\u01b0\u1edbng. Khi t\u00ecnh tr\u1ea1ng n\u00e0y l\u1eb7p l\u1ea1i, nh\u00e2n vi\u00ean d\u1ec5 k\u1ebft lu\u1eadn l\u00e3nh \u0111\u1ea1o thi\u1ebfu n\u0103ng l\u1ef1c qu\u1ea3n l\u00fd.<\/li>\n
- Kh\u00f4ng kh\u00ed nh\u00f3m c\u0103ng th\u1eb3ng, chia b\u00e8 ph\u00e1i:<\/strong> N\u1ebfu trong \u0111\u1ed9i ng\u0169 th\u01b0\u1eddng xuy\u00ean xu\u1ea5t hi\u1ec7n m\u00e2u thu\u1eabn c\u00e1 nh\u00e2n, m\u1ea5t \u0111o\u00e0n k\u1ebft v\u00e0 chia nh\u00f3m ch\u1ed1ng \u0111\u1ed1i, \u0111\u00f3 l\u00e0 d\u1ea5u hi\u1ec7u l\u00e3nh \u0111\u1ea1o kh\u00f4ng bi\u1ebft c\u00e1ch \u0111i\u1ec1u ti\u1ebft quan h\u1ec7 v\u00e0 duy tr\u00ec s\u1ef1 c\u00f4ng b\u1eb1ng.<\/li>\n
- Nh\u00e2n vi\u00ean ng\u1ea1i \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn:<\/strong> Trong c\u00e1c cu\u1ed9c h\u1ecdp, \u00edt ng\u01b0\u1eddi d\u00e1m ph\u00e1t bi\u1ec3u v\u00ec s\u1ee3 b\u1ecb g\u1ea1t b\u1ecf ho\u1eb7c ch\u1ec9 tr\u00edch. \u0110\u00e2y l\u00e0 minh ch\u1ee9ng cho vi\u1ec7c l\u00e3nh \u0111\u1ea1o thi\u1ebfu k\u1ef9 n\u0103ng l\u1eafng nghe v\u00e0 khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean tham gia.<\/li>\n
- T\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c cao b\u1ea5t th\u01b0\u1eddng:<\/strong> Nh\u00e2n vi\u00ean ch\u1ecdn r\u1eddi b\u1ecf thay v\u00ec ch\u1ecbu \u0111\u1ef1ng c\u00e1ch qu\u1ea3n l\u00fd k\u00e9m minh b\u1ea1ch, thi\u1ebfu c\u00f4ng b\u1eb1ng. Khi turnover t\u0103ng m\u1ea1nh, \u0111\u00f3 l\u00e0 t\u00edn hi\u1ec7u r\u00f5 r\u00e0ng l\u00e3nh \u0111\u1ea1o m\u1ea5t kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n \u0111\u1ed9i ng\u0169.<\/li>\n<\/ul>\n
![\"C\u1ea7n](\"https:\/\/1office.vn\/wp-content\/uploads\/2025\/08\/Nhan-vien-khong-phuc-vi-lanh-dao-kem-thi-doanh-nghiep-can-lam-gi-5.jpg\")
C\u1ea7n nh\u1eadn bi\u1ebft s\u1edbm c\u00e1c d\u1ea5u hi\u1ec7u v\u1ec1 t\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean kh\u00f4ng ph\u1ee5c s\u1ebfp y\u1ebfu k\u00e9m s\u1edbm \u0111\u1ec3 kh\u1eafc ph\u1ee5c tr\u01b0\u1edbc khi x\u1ea3y ra k\u1ebft qu\u1ea3 ti\u00eau c\u1ef1c n\u00e0o \u0111\u00f3<\/figcaption><\/figure>\n 5. Nh\u1eefng c\u00e1ch kh\u1eafc ph\u1ee5c t\u00ecnh tr\u1ea1ng n\u00e0y d\u00e0nh cho nh\u00e2n vi\u00ean, l\u00e3nh \u0111\u1ea1o, v\u00e0 doanh nghi\u1ec7p<\/h2>\n
Khi nh\u00e2n vi\u00ean kh\u00f4ng ph\u1ee5c v\u00ec l\u00e3nh \u0111\u1ea1o k\u00e9m, v\u1ea5n \u0111\u1ec1 kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft ch\u1ec9 t\u1eeb m\u1ed9t ph\u00eda. \u0110\u00e2y l\u00e0 t\u00ecnh hu\u1ed1ng c\u1ea7n s\u1ef1 thay \u0111\u1ed5i \u0111\u1ed3ng b\u1ed9: doanh nghi\u1ec7p ph\u1ea3i \u0111i\u1ec1u ch\u1ec9nh ch\u00ednh s\u00e1ch, l\u00e3nh \u0111\u1ea1o ph\u1ea3i c\u1ea3i thi\u1ec7n n\u0103ng l\u1ef1c, v\u00e0 nh\u00e2n vi\u00ean c\u0169ng c\u1ea7n c\u00f3 th\u00e1i \u0111\u1ed9 h\u1ee3p t\u00e1c t\u00edch c\u1ef1c. Ch\u1ec9 khi c\u1ea3 ba c\u00f9ng tham gia, ni\u1ec1m tin m\u1edbi \u0111\u01b0\u1ee3c kh\u00f4i ph\u1ee5c v\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c tr\u1edf l\u1ea1i c\u00e2n b\u1eb1ng.<\/p>\n
Trong ph\u1ea7n n\u00e0y, ch\u00fang ta s\u1ebd c\u00f9ng xem x\u00e9t c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee5 th\u1ec3 t\u1eeb ba g\u00f3c \u0111\u1ed9: doanh nghi\u1ec7p n\u00ean l\u00e0m g\u00ec \u0111\u1ec3 h\u1ea1n ch\u1ebf r\u1ee7i ro, b\u1ea3n th\u00e2n l\u00e3nh \u0111\u1ea1o c\u1ea7n thay \u0111\u1ed5i ra sao \u0111\u1ec3 l\u1ea5y l\u1ea1i s\u1ef1 t\u00f4n tr\u1ecdng, v\u00e0 nh\u00e2n vi\u00ean n\u00ean \u1ee9ng x\u1eed th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng tinh th\u1ea7n h\u1ee3p t\u00e1c thay v\u00ec \u0111\u1ed1i \u0111\u1ea7u.<\/p>\n
5.1. \u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/h3>\n
\u1ede c\u1ea5p \u0111\u1ed9 t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p c\u1ea7n nh\u00ecn nh\u1eadn \u0111\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 m\u00e2u thu\u1eabn gi\u1eefa l\u00e3nh \u0111\u1ea1o v\u00e0 nh\u00e2n vi\u00ean, m\u00e0 l\u00e0 d\u1ea5u hi\u1ec7u c\u1ea3nh b\u00e1o v\u1ec1 h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb ch\u01b0a ho\u00e0n ch\u1ec9nh. N\u1ebfu gi\u1ea3i quy\u1ebft \u0111\u00fang c\u00e1ch, c\u00f4ng ty v\u1eeba gi\u1eef \u0111\u01b0\u1ee3c nh\u00e2n t\u00e0i, v\u1eeba c\u1ee7ng c\u1ed1 v\u0103n h\u00f3a l\u00e0m vi\u1ec7c minh b\u1ea1ch, g\u1eafn k\u1ebft. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 h\u01b0\u1edbng \u0111i m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng ngay \u0111\u1ec3 kh\u1eafc ph\u1ee5c t\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean kh\u00f4ng ph\u1ee5c l\u00e3nh \u0111\u1ea1o k\u00e9m, \u0111\u01b0\u1ee3c r\u00fat ra t\u1eeb c\u00e1c nghi\u00ean c\u1ee9u v\u00e0 kinh nghi\u1ec7m qu\u1ea3n tr\u1ecb th\u1ef1c t\u1ebf.<\/p>\n
C\u00e1c c\u00e1ch kh\u1eafc ph\u1ee5c d\u00e0nh cho doanh nghi\u1ec7p:<\/p>\n
- \n
- \u0110\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n n\u0103ng l\u1ef1c l\u00e3nh \u0111\u1ea1o:<\/strong> Doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o \u0111\u1ecbnh k\u1ef3 cho c\u1ea5p qu\u1ea3n l\u00fd, bao g\u1ed3m c\u1ea3 chuy\u00ean m\u00f4n l\u1eabn k\u1ef9 n\u0103ng qu\u1ea3n tr\u1ecb con ng\u01b0\u1eddi. Vi\u1ec7c n\u00e0y gi\u00fap n\u00e2ng cao n\u0103ng l\u1ef1c l\u00e3nh \u0111\u1ea1o, \u0111\u1ed3ng th\u1eddi cho nh\u00e2n vi\u00ean th\u1ea5y c\u00f4ng ty coi tr\u1ecdng ch\u1ea5t l\u01b0\u1ee3ng qu\u1ea3n l\u00fd. L\u1ee3i \u00edch: gi\u1ea3m nguy c\u01a1 nh\u00e2n vi\u00ean m\u1ea5t ni\u1ec1m tin v\u00e0 t\u0103ng hi\u1ec7u qu\u1ea3 g\u1eafn k\u1ebft \u0111\u1ed9i ng\u0169.<\/li>\n
- Tri\u1ec3n khai c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i 360 \u0111\u1ed9:<\/strong> Thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i \u1ea9n danh t\u1eeb nhi\u1ec1u ph\u00eda (nh\u00e2n vi\u00ean, \u0111\u1ed3ng nghi\u1ec7p, c\u1ea5p tr\u00ean) \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c l\u00e3nh \u0111\u1ea1o. L\u1ee3i \u00edch: doanh nghi\u1ec7p c\u00f3 d\u1eef li\u1ec7u kh\u00e1ch quan \u0111\u1ec3 c\u1ea3i thi\u1ec7n qu\u1ea3n l\u00fd, c\u00f2n nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y ti\u1ebfng n\u00f3i c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c l\u1eafng nghe, t\u1eeb \u0111\u00f3 ni\u1ec1m tin \u0111\u01b0\u1ee3c c\u1ee7ng c\u1ed1.<\/li>\n
- Minh b\u1ea1ch h\u00f3a m\u1ee5c ti\u00eau v\u00e0 KPI:<\/strong> C\u00f4ng b\u1ed1 r\u00f5 r\u00e0ng m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c, c\u00e1ch \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 c\u00e1c ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1. L\u1ee3i \u00edch: nh\u00e2n vi\u00ean bi\u1ebft ch\u00ednh x\u00e1c k\u1ef3 v\u1ecdng t\u1eeb c\u00f4ng ty, gi\u1ea3m hi\u1ec3u l\u1ea7m v\u00e0 h\u1ea1n ch\u1ebf xung \u0111\u1ed9t v\u1edbi l\u00e3nh \u0111\u1ea1o k\u00e9m k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd.<\/li>\n
- X\u00e2y d\u1ef1ng v\u0103n h\u00f3a trao \u0111\u1ed5i c\u1edfi m\u1edf:<\/strong> Khuy\u1ebfn kh\u00edch c\u00e1c bu\u1ed5i \u0111\u1ed1i tho\u1ea1i th\u1eb3ng th\u1eafn gi\u1eefa nh\u00e2n vi\u00ean v\u00e0 l\u00e3nh \u0111\u1ea1o, c\u00f3 th\u1ec3 th\u00f4ng qua townhall, survey \u0111\u1ecbnh k\u1ef3 ho\u1eb7c k\u00eanh g\u00f3p \u00fd tr\u1ef1c ti\u1ebfp. L\u1ee3i \u00edch: kh\u00f4ng kh\u00ed minh b\u1ea1ch gi\u00fap gi\u1ea3m t\u00ecnh tr\u1ea1ng \u201ckh\u00f4ng ph\u1ee5c\u201d \u00e2m \u1ec9, thay v\u00e0o \u0111\u00f3 h\u00ecnh th\u00e0nh v\u0103n h\u00f3a c\u00f9ng nhau gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/li>\n
- \u00c1p d\u1ee5ng c\u00f4ng ngh\u1ec7 trong qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1:<\/strong> S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m nh\u01b0 1HRM<\/a> \u0111\u1ec3 minh b\u1ea1ch h\u00f3a ch\u1ea5m c\u00f4ng, l\u01b0\u01a1ng th\u01b0\u1edfng, \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t, v\u00e0 1Work<\/a> \u0111\u1ec3 ph\u00e2n b\u1ed5 c\u00f4ng vi\u1ec7c, theo d\u00f5i ti\u1ebfn \u0111\u1ed9. L\u1ee3i \u00edch: lo\u1ea1i b\u1ecf y\u1ebfu t\u1ed1 thi\u00ean v\u1ecb c\u1ea3m t\u00ednh, t\u0103ng t\u00ednh c\u00f4ng b\u1eb1ng v\u00e0 minh b\u1ea1ch trong qu\u1ea3n l\u00fd.<\/li>\n<\/ul>\n
![\"Doanh](\"https:\/\/1office.vn\/wp-content\/uploads\/2025\/08\/Nhan-vien-khong-phuc-vi-lanh-dao-kem-thi-doanh-nghiep-can-lam-gi-6.jpg\")
Doanh nghi\u1ec7p c\u1ea7n c\u00f3 nh\u1eefng bi\u1ec7n ph\u00e1p chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd \u0111\u1ec3 c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 gi\u1eefa nh\u00e2n vi\u00ean v\u00e0 l\u00e3nh \u0111\u1ea1o ph\u1ed1i h\u1ee3p l\u00e0m vi\u1ec7c v\u1edbi nhau<\/figcaption><\/figure>\n 5.2. \u0110\u1ed1i v\u1edbi b\u1ea3n th\u00e2n l\u00e3nh \u0111\u1ea1o b\u1ecb nh\u00e2n vi\u00ean kh\u00f4ng ph\u1ee5c<\/h3>\n
Khi nh\u1eadn ra nh\u00e2n vi\u00ean kh\u00f4ng c\u00f2n ph\u1ee5c m\u00ecnh, l\u00e3nh \u0111\u1ea1o kh\u00f4ng n\u00ean \u0111\u1ed5 l\u1ed7i cho t\u1eadp th\u1ec3 m\u00e0 c\u1ea7n coi \u0111\u00e2y l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 nh\u00ecn l\u1ea1i b\u1ea3n th\u00e2n v\u00e0 thay \u0111\u1ed5i. S\u1ef1 ch\u1ee7 \u0111\u1ed9ng c\u1ea3i thi\u1ec7n t\u1eeb ch\u00ednh ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t \u0111\u1ec3 kh\u00f4i ph\u1ee5c ni\u1ec1m tin, t\u00e1i g\u1eafn k\u1ebft \u0111\u1ed9i ng\u0169 v\u00e0 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c h\u01a1n.<\/p>\n
C\u00e1c c\u00e1ch kh\u1eafc ph\u1ee5c d\u00e0nh cho l\u00e3nh \u0111\u1ea1o k\u00e9m:<\/p>\n
- \n
- N\u00e2ng cao chuy\u00ean m\u00f4n c\u00e1 nh\u00e2n:<\/strong> Ch\u1ee7 \u0111\u1ed9ng tham gia \u0111\u00e0o t\u1ea1o, c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c m\u1edbi v\u00e0 h\u1ecdc h\u1ecfi t\u1eeb chuy\u00ean gia trong ng\u00e0nh. L\u1ee3i \u00edch: gi\u00fap l\u00e3nh \u0111\u1ea1o \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ch\u00ednh x\u00e1c h\u01a1n v\u00e0 t\u0103ng t\u00ednh thuy\u1ebft ph\u1ee5c.<\/li>\n
- C\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 l\u1eafng nghe:<\/strong> Th\u1ef1c h\u00e0nh \u0111\u1ed1i tho\u1ea1i 2 chi\u1ec1u, l\u1eafng nghe g\u00f3p \u00fd t\u1eeb nh\u00e2n vi\u00ean thay v\u00ec \u00e1p \u0111\u1eb7t. L\u1ee3i \u00edch: gi\u1ea3m xung \u0111\u1ed9t, t\u0103ng s\u1ef1 t\u00f4n tr\u1ecdng t\u1eeb \u0111\u1ed9i ng\u0169.<\/li>\n
- Minh b\u1ea1ch v\u00e0 c\u00f4ng b\u1eb1ng trong qu\u1ea3n l\u00fd:<\/strong> Tr\u00e1nh thi\u00ean v\u1ecb, \u0111\u01b0a ra ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 r\u00f5 r\u00e0ng v\u00e0 \u00e1p d\u1ee5ng \u0111\u1ed3ng nh\u1ea5t. L\u1ee3i \u00edch: nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed c\u00f4ng b\u1eb1ng, t\u1eeb \u0111\u00f3 gi\u1ea3m th\u00e1i \u0111\u1ed9 b\u1ea5t m\u00e3n.<\/li>\n
- Th\u01b0\u1eddng xuy\u00ean ph\u1ea3n h\u1ed3i v\u00e0 kh\u00edch l\u1ec7 nh\u00e2n vi\u00ean:<\/strong> Thay v\u00ec ch\u1ec9 ph\u00ea b\u00ecnh, h\u00e3y c\u00e2n b\u1eb1ng b\u1eb1ng vi\u1ec7c c\u00f4ng nh\u1eadn n\u1ed7 l\u1ef1c v\u00e0 \u0111\u01b0a ra g\u00f3p \u00fd mang t\u00ednh x\u00e2y d\u1ef1ng. L\u1ee3i \u00edch: nh\u00e2n vi\u00ean th\u1ea5y m\u00ecnh c\u00f3 gi\u00e1 tr\u1ecb, s\u1eb5n s\u00e0ng h\u1ee3p t\u00e1c h\u01a1n.<\/li>\n
- R\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o c\u1ea3m x\u00fac (Emotional Intelligence):<\/strong> Ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac c\u00e1 nh\u00e2n, \u0111\u1ed3ng th\u1eddi th\u1ea5u hi\u1ec3u c\u1ea3m x\u00fac nh\u00e2n vi\u00ean. L\u1ee3i \u00edch: gi\u00fap l\u00e3nh \u0111\u1ea1o x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng kh\u00e9o l\u00e9o v\u00e0 gi\u1eef \u0111\u01b0\u1ee3c s\u1ef1 t\u00f4n tr\u1ecdng t\u1eeb t\u1eadp th\u1ec3.<\/li>\n<\/ul>\n
![\"\u0110\u1ed1i](\"https:\/\/1office.vn\/wp-content\/uploads\/2025\/08\/Nhan-vien-khong-phuc-vi-lanh-dao-kem-thi-doanh-nghiep-can-lam-gi-7.jpg\")
\u0110\u1ed1i v\u1edbi nh\u1eefng l\u00e3nh \u0111\u1ea1o y\u1ebfu k\u00e9m c\u1ea7n x\u00e1c \u0111\u1ecbnh t\u00ecnh tr\u1ea1ng c\u1ee7a b\u1ea3n th\u00e2n \u0111\u1ec3 c\u1ea3i thi\u1ec7n b\u1ea3n th\u00e2n h\u01a1n nh\u1eb1m l\u1ea5y l\u1ea1i ni\u1ec1m tin t\u1eeb nh\u00e2n vi\u00ean v\u00e0 doanh nghi\u1ec7p<\/figcaption><\/figure>\n 5.3. \u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean th\u1ea5y kh\u00f4ng ph\u1ee5c<\/h3>\n
Khi nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y kh\u00f4ng ph\u1ee5c l\u00e3nh \u0111\u1ea1o, ph\u1ea3n \u1ee9ng \u0111\u1ea7u ti\u00ean th\u01b0\u1eddng l\u00e0 th\u1ea5t v\u1ecdng ho\u1eb7c ch\u1ed1ng \u0111\u1ed1i ng\u1ea7m. Tuy nhi\u00ean, n\u1ebfu ch\u1ec9 d\u1eebng l\u1ea1i \u1edf th\u00e1i \u0111\u1ed9 ti\u00eau c\u1ef1c th\u00ec t\u00ecnh h\u00ecnh s\u1ebd c\u00e0ng x\u1ea5u \u0111i, \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn hi\u1ec7u su\u1ea5t c\u00e1 nh\u00e2n v\u00e0 b\u1ea7u kh\u00f4ng kh\u00ed t\u1eadp th\u1ec3.<\/p>\n
\u1ede g\u00f3c \u0111\u1ed9 x\u00e2y d\u1ef1ng, b\u1ea3n th\u00e2n nh\u00e2n vi\u00ean c\u0169ng c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng g\u00f3p ph\u1ea7n l\u00e0m t\u00ecnh h\u00ecnh t\u1ed1t l\u00ean. Thay v\u00ec im l\u1eb7ng ho\u1eb7c r\u1eddi b\u1ecf c\u00f4ng ty ngay l\u1eadp t\u1ee9c, vi\u1ec7c l\u1ef1a ch\u1ecdn c\u00e1ch \u1ee9ng x\u1eed ph\u00f9 h\u1ee3p s\u1ebd gi\u00fap h\u1ecd v\u1eeba gi\u1eef \u0111\u01b0\u1ee3c s\u1ef1 chuy\u00ean nghi\u1ec7p, v\u1eeba t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 ti\u1ebfng n\u00f3i c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c l\u1eafng nghe.<\/p>\n
Trong ph\u1ea7n ti\u1ebfp theo, ch\u00fang ta s\u1ebd c\u00f9ng xem x\u00e9t m\u1ed9t s\u1ed1 c\u00e1ch m\u00e0 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n quan h\u1ec7 v\u1edbi l\u00e3nh \u0111\u1ea1o, \u0111\u1ed3ng th\u1eddi b\u1ea3o v\u1ec7 l\u1ee3i \u00edch c\u00e1 nh\u00e2n m\u00e0 kh\u00f4ng g\u00e2y th\u00eam xung \u0111\u1ed9t.<\/p>\n
M\u1ed9t s\u1ed1 c\u00e1ch m\u00e0 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u00ecnh h\u00ecnh:<\/p>\n
- \n
- \u0110\u01b0a ra g\u00f3p \u00fd mang t\u00ednh x\u00e2y d\u1ef1ng:<\/strong> Thay v\u00ec ph\u1ea3n \u1ee9ng c\u1ea3m t\u00ednh, nh\u00e2n vi\u00ean n\u00ean ph\u1ea3n h\u1ed3i r\u00f5 r\u00e0ng, t\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p. L\u1ee3i \u00edch: gi\u00fap l\u00e3nh \u0111\u1ea1o nh\u1eadn di\u1ec7n v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb c\u00f4ng k\u00edch.<\/li>\n
- S\u1eed d\u1ee5ng k\u00eanh ph\u1ea3n h\u1ed3i ch\u00ednh th\u1ee9c:<\/strong> N\u1ebfu g\u00f3p \u00fd tr\u1ef1c ti\u1ebfp ch\u01b0a hi\u1ec7u qu\u1ea3, c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng HR ho\u1eb7c c\u01a1 ch\u1ebf \u1ea9n danh \u0111\u1ec3 chia s\u1ebb quan \u0111i\u1ec3m. L\u1ee3i \u00edch: \u0111\u1ea3m b\u1ea3o ti\u1ebfng n\u00f3i \u0111\u01b0\u1ee3c ghi nh\u1eadn trong khu\u00f4n kh\u1ed5 an to\u00e0n.<\/li>\n
- Gi\u1eef hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c \u1ed5n \u0111\u1ecbnh:<\/strong> D\u00f9 kh\u00f4ng ph\u1ee5c l\u00e3nh \u0111\u1ea1o, nh\u00e2n vi\u00ean v\u1eabn c\u1ea7n duy tr\u00ec s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5. L\u1ee3i \u00edch: b\u1ea3o v\u1ec7 uy t\u00edn c\u00e1 nh\u00e2n, \u0111\u1ed3ng th\u1eddi tr\u00e1nh b\u1ecb xem l\u00e0 \u201cch\u1ed1ng \u0111\u1ed1i\u201d.<\/li>\n
- \u0110\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p thay v\u00ec ch\u1ec9 ph\u00ea b\u00ecnh:<\/strong> Khi \u0111\u01b0a ra v\u1ea5n \u0111\u1ec1, \u0111i k\u00e8m \u0111\u1ec1 xu\u1ea5t c\u1ee5 th\u1ec3 s\u1ebd gi\u00fap l\u00e3nh \u0111\u1ea1o d\u1ec5 ti\u1ebfp nh\u1eadn h\u01a1n. L\u1ee3i \u00edch: bi\u1ebfn s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng th\u00e0nh c\u01a1 h\u1ed9i c\u1ea3i thi\u1ec7n, thay v\u00ec t\u1ea1o th\u00eam xung \u0111\u1ed9t.<\/li>\n
- T\u00ecm s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb \u0111\u1ed3ng nghi\u1ec7p t\u00edch c\u1ef1c:<\/strong> Thay v\u00ec t\u1ee5 t\u1eadp than phi\u1ec1n, nh\u00e2n vi\u00ean n\u00ean h\u1ee3p t\u00e1c v\u1edbi nh\u1eefng ng\u01b0\u1eddi c\u00f3 tinh th\u1ea7n x\u00e2y d\u1ef1ng \u0111\u1ec3 lan t\u1ecfa n\u0103ng l\u01b0\u1ee3ng t\u00edch c\u1ef1c. L\u1ee3i \u00edch: gi\u1ea3m b\u1edbt c\u1ea3m gi\u00e1c b\u1ea5t m\u00e3n c\u00e1 nh\u00e2n v\u00e0 t\u0103ng s\u1ee9c m\u1ea1nh t\u1eadp th\u1ec3.<\/li>\n<\/ul>\n
B\u00ean c\u1ea1nh t\u00ecnh hu\u1ed1ng nh\u00e2n vi\u00ean kh\u00f4ng ph\u1ee5c l\u00e3nh \u0111\u1ea1o k\u00e9m, doanh nghi\u1ec7p c\u0169ng th\u01b0\u1eddng g\u1eb7p m\u1ed9t th\u00e1ch th\u1ee9c kh\u00e1c: nh\u00e2n vi\u00ean gi\u1ecfi nh\u01b0ng c\u00f3 c\u00e1i t\u00f4i cao. H\u1ecd l\u00e0 ngu\u1ed3n l\u1ef1c qu\u00fd gi\u00e1 nh\u01b0ng l\u1ea1i kh\u00f3 ki\u1ec3m so\u00e1t n\u1ebfu thi\u1ebfu chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd ph\u00f9 h\u1ee3p. C\u00e1c b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecdc th\u00eam b\u00e0i ph\u00e2n t\u00edch chi ti\u1ebft t\u1ea1i \u0111\u00e2y \u0111\u1ec3 t\u00ecm hi\u1ec3u c\u00e1ch bi\u1ebfn \u201cc\u00e1i t\u00f4i\u201d th\u00e0nh \u0111\u1ed9ng l\u1ef1c thay v\u00ec r\u00e0o c\u1ea3n t\u1ea1i \u0111\u00e2y nh\u00e9: N\u00ean l\u00e0m g\u00ec khi c\u00f3 nh\u00e2n vi\u00ean c\u1ef1c gi\u1ecfi nh\u01b0ng l\u1ea1i c\u00f3 c\u00e1i t\u00f4i cao<\/a><\/p>\n
![\"Ngo\u00e0i](\"https:\/\/1office.vn\/wp-content\/uploads\/2025\/08\/Nhan-vien-khong-phuc-vi-lanh-dao-kem-thi-doanh-nghiep-can-lam-gi-8.jpg\")
Ngo\u00e0i vi\u1ec7c g\u00e2y \u1ea5p l\u1ef1c l\u00ean l\u00e3nh \u0111\u1ea1o y\u1ebfu k\u00e9m th\u00ec nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p t\u00edch c\u1ef1c h\u01a1n \u0111\u1ec3 gi\u00fap l\u00e3nh \u0111\u1ea1o tr\u1edf n\u00ean t\u1ed1t h\u01a1n<\/figcaption><\/figure>\n 6. Quy tr\u00ecnh qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 l\u00e0 g\u00ec v\u00e0 v\u00ec sao c\u1ea7n thi\u1ebft?<\/h2>\n
M\u1ed9t quy tr\u00ecnh nh\u00e2n s\u1ef1 b\u00e0i b\u1ea3n gi\u00fap doanh nghi\u1ec7p v\u1eadn h\u00e0nh minh b\u1ea1ch, gi\u1ea3m ch\u1ed3ng ch\u00e9o, t\u1ed1i \u01b0u th\u1eddi gian v\u00e0 t\u0103ng g\u1eafn k\u1ebft \u0111\u1ed9i ng\u0169. Khi m\u1ecdi kh\u00e2u \u0111\u1ec1u c\u00f3 chu\u1ea9n chung, r\u1ee7i ro ph\u00e1p l\u00fd v\u00e0 xung \u0111\u1ed9t n\u1ed9i b\u1ed9 c\u0169ng gi\u1ea3m \u0111\u00e1ng k\u1ec3.<\/p>\n
B\u00e0i \u201cQuy tr\u00ecnh qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 l\u00e0 g\u00ec? C\u00e1c b\u01b0\u1edbc x\u00e2y d\u1ef1ng chi ti\u1ebft\u201d tr\u00ecnh b\u00e0y 6 b\u01b0\u1edbc: ho\u1ea1ch \u0111\u1ecbnh ngu\u1ed3n nh\u00e2n l\u1ef1c, tuy\u1ec3n d\u1ee5ng, h\u00f2a nh\u1eadp, \u0111\u00e0o t\u1ea1o, qu\u1ea3n l\u00fd giai \u0111o\u1ea1n th\u1eed vi\u1ec7c v\u00e0 \u0111\u00e1nh gi\u00e1 \u0111\u1ecbnh k\u1ef3, k\u00e8m g\u1ee3i \u00fd s\u1ed1 h\u00f3a b\u1eb1ng 1HRM. Xem chi ti\u1ebft: Quy tr\u00ecnh qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 l\u00e0 g\u00ec? C\u00e1c b\u01b0\u1edbc x\u00e2y d\u1ef1ng chi ti\u1ebft<\/a><\/p>\n
7. L\u1eddi k\u1ebft<\/h2>\n
T\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean kh\u00f4ng ph\u1ee5c v\u00ec l\u00e3nh \u0111\u1ea1o k\u00e9m l\u00e0 h\u1ed3i chu\u00f4ng c\u1ea3nh b\u00e1o m\u00e0 b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i. N\u1ebfu ch\u1ec9 nh\u00ecn \u0111\u00e2y l\u00e0 m\u00e2u thu\u1eabn c\u00e1 nh\u00e2n, v\u1ea5n \u0111\u1ec1 s\u1ebd kh\u00f3 gi\u1ea3i quy\u1ebft; nh\u01b0ng n\u1ebfu coi \u0111\u00f3 l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i thi\u1ec7n n\u0103ng l\u1ef1c qu\u1ea3n l\u00fd, doanh nghi\u1ec7p c\u00f3 th\u1ec3 bi\u1ebfn kh\u1ee7ng ho\u1ea3ng th\u00e0nh b\u01b0\u1edbc \u0111\u1ec7m \u0111\u1ec3 tr\u01b0\u1edfng th\u00e0nh.<\/p>\n
Gi\u1ea3i ph\u00e1p kh\u00f4ng n\u1eb1m \u1edf vi\u1ec7c \u0111\u1ed5 l\u1ed7i cho m\u1ed9t ph\u00eda, m\u00e0 \u1edf s\u1ef1 ph\u1ed1i h\u1ee3p \u0111\u1ed3ng b\u1ed9: doanh nghi\u1ec7p t\u1ea1o c\u01a1 ch\u1ebf minh b\u1ea1ch, l\u00e3nh \u0111\u1ea1o n\u00e2ng c\u1ea5p chuy\u00ean m\u00f4n v\u00e0 k\u1ef9 n\u0103ng, c\u00f2n nh\u00e2n vi\u00ean \u1ee9ng x\u1eed chuy\u00ean nghi\u1ec7p, x\u00e2y d\u1ef1ng. Khi ba y\u1ebfu t\u1ed1 n\u00e0y c\u00f9ng thay \u0111\u1ed5i, ni\u1ec1m tin s\u1ebd d\u1ea7n \u0111\u01b0\u1ee3c kh\u00f4i ph\u1ee5c v\u00e0 hi\u1ec7u su\u1ea5t chung c\u1ee7a t\u1eadp th\u1ec3 s\u1ebd t\u0103ng l\u00ean.<\/p>\n
- S\u1eed d\u1ee5ng k\u00eanh ph\u1ea3n h\u1ed3i ch\u00ednh th\u1ee9c:<\/strong> N\u1ebfu g\u00f3p \u00fd tr\u1ef1c ti\u1ebfp ch\u01b0a hi\u1ec7u qu\u1ea3, c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng HR ho\u1eb7c c\u01a1 ch\u1ebf \u1ea9n danh \u0111\u1ec3 chia s\u1ebb quan \u0111i\u1ec3m. L\u1ee3i \u00edch: \u0111\u1ea3m b\u1ea3o ti\u1ebfng n\u00f3i \u0111\u01b0\u1ee3c ghi nh\u1eadn trong khu\u00f4n kh\u1ed5 an to\u00e0n.<\/li>\n
- C\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 l\u1eafng nghe:<\/strong> Th\u1ef1c h\u00e0nh \u0111\u1ed1i tho\u1ea1i 2 chi\u1ec1u, l\u1eafng nghe g\u00f3p \u00fd t\u1eeb nh\u00e2n vi\u00ean thay v\u00ec \u00e1p \u0111\u1eb7t. L\u1ee3i \u00edch: gi\u1ea3m xung \u0111\u1ed9t, t\u0103ng s\u1ef1 t\u00f4n tr\u1ecdng t\u1eeb \u0111\u1ed9i ng\u0169.<\/li>\n
- Tri\u1ec3n khai c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i 360 \u0111\u1ed9:<\/strong> Thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i \u1ea9n danh t\u1eeb nhi\u1ec1u ph\u00eda (nh\u00e2n vi\u00ean, \u0111\u1ed3ng nghi\u1ec7p, c\u1ea5p tr\u00ean) \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c l\u00e3nh \u0111\u1ea1o. L\u1ee3i \u00edch: doanh nghi\u1ec7p c\u00f3 d\u1eef li\u1ec7u kh\u00e1ch quan \u0111\u1ec3 c\u1ea3i thi\u1ec7n qu\u1ea3n l\u00fd, c\u00f2n nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y ti\u1ebfng n\u00f3i c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c l\u1eafng nghe, t\u1eeb \u0111\u00f3 ni\u1ec1m tin \u0111\u01b0\u1ee3c c\u1ee7ng c\u1ed1.<\/li>\n
- Kh\u00f4ng kh\u00ed nh\u00f3m c\u0103ng th\u1eb3ng, chia b\u00e8 ph\u00e1i:<\/strong> N\u1ebfu trong \u0111\u1ed9i ng\u0169 th\u01b0\u1eddng xuy\u00ean xu\u1ea5t hi\u1ec7n m\u00e2u thu\u1eabn c\u00e1 nh\u00e2n, m\u1ea5t \u0111o\u00e0n k\u1ebft v\u00e0 chia nh\u00f3m ch\u1ed1ng \u0111\u1ed1i, \u0111\u00f3 l\u00e0 d\u1ea5u hi\u1ec7u l\u00e3nh \u0111\u1ea1o kh\u00f4ng bi\u1ebft c\u00e1ch \u0111i\u1ec1u ti\u1ebft quan h\u1ec7 v\u00e0 duy tr\u00ec s\u1ef1 c\u00f4ng b\u1eb1ng.<\/li>\n
- Thi\u1ebfu s\u1ef1 tham kh\u1ea3o \u00fd ki\u1ebfn l\u00e3nh \u0111\u1ea1o trong v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt:<\/strong> Nh\u00e2n vi\u00ean b\u1ecf qua l\u00e3nh \u0111\u1ea1o, tr\u1ef1c ti\u1ebfp t\u00ecm \u0111\u1ed3ng nghi\u1ec7p ho\u1eb7c ngu\u1ed3n ngo\u00e0i \u0111\u1ec3 gi\u1ea3i quy\u1ebft kh\u00f3 kh\u0103n. \u0110i\u1ec1u n\u00e0y ph\u1ea3n \u00e1nh r\u1eb1ng h\u1ecd kh\u00f4ng coi l\u00e3nh \u0111\u1ea1o l\u00e0 ng\u01b0\u1eddi \u0111\u1ee7 n\u0103ng l\u1ef1c \u0111\u1ec3 h\u1ed7 tr\u1ee3.<\/li>\n
- Nh\u00e2n vi\u00ean th\u01b0\u1eddng xuy\u00ean ph\u1ea3n bi\u1ec7n quy\u1ebft \u0111\u1ecbnh:<\/strong> Khi l\u00e3nh \u0111\u1ea1o \u0111\u01b0a ra ch\u1ec9 \u0111\u1ea1o nh\u01b0ng thi\u1ebfu c\u01a1 s\u1edf chuy\u00ean m\u00f4n, nh\u00e2n vi\u00ean d\u1ec5 ph\u1ea3n \u1ee9ng, tranh lu\u1eadn gay g\u1eaft ho\u1eb7c \u00e2m th\u1ea7m l\u00e0m theo c\u00e1ch ri\u00eang. \u0110\u00e2y l\u00e0 d\u1ea5u hi\u1ec7u r\u00f5 r\u00e0ng cho th\u1ea5y h\u1ecd kh\u00f4ng c\u00f2n tin v\u00e0o n\u0103ng l\u1ef1c ch\u1ec9 \u0111\u1ea1o.<\/li>\n
- Ph\u00e2n b\u1ed5 c\u00f4ng vi\u1ec7c kh\u00f4ng c\u00f4ng b\u1eb1ng:<\/strong> Ng\u01b0\u1eddi th\u00ec b\u1ecb giao qu\u00e1 nhi\u1ec1u, ng\u01b0\u1eddi th\u00ec g\u1ea7n nh\u01b0 \u201cng\u1ed3i ch\u01a1i x\u01a1i n\u01b0\u1edbc\u201d. C\u00e1ch chia vi\u1ec7c thi\u1ebfu h\u1ee3p l\u00fd khi\u1ebfn nh\u00e2n vi\u00ean cho r\u1eb1ng l\u00e3nh \u0111\u1ea1o kh\u00f4ng \u0111\u1ee7 kh\u1ea3 n\u0103ng \u0111i\u1ec1u h\u00e0nh.<\/li>\n
- Kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3 khi c\u00f3 v\u1ea5n \u0111\u1ec1 chuy\u00ean m\u00f4n: <\/strong>Nh\u00e2n vi\u00ean mong l\u00e3nh \u0111\u1ea1o l\u00e0 ng\u01b0\u1eddi c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft ho\u1eb7c \u0111\u1ecbnh h\u01b0\u1edbng khi g\u1eb7p kh\u00f3 kh\u0103n k\u1ef9 thu\u1eadt. N\u1ebfu l\u00e3nh \u0111\u1ea1o l\u00fang t\u00fang, kh\u00f4ng \u0111\u01b0a ra \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p, s\u1ef1 \u201ckh\u00f4ng ph\u1ee5c\u201d s\u1ebd c\u00e0ng r\u00f5 r\u1ec7t.<\/li>\n